Terms & Conditions

Liability:

Water or SUP activities are very depending to weather condition to ensure customer safety. Whilst we make every effort to safeguard our clients, we cannot be held responsible for personal injury or loss due to the action of clients which are beyond our control. A signed release or Indemnity Form will be required from all participants.

Responsibility:

Our instructors, staff on duties reserve the right to make such alteration to availability of equipment, activities dates, etc, that we deem necessary due to activities site and weather conditions or other conditions beyond our control including minimum safe running numbers, before and whilst on an activities. Our instructors, partners, management and its staff shall under no circumstances whatsoever be liable for any injuries or loss or damage to client whose participating in the activities or lesson (Liability Release Form will be signed by participants before activities take-off).

Instructors and staff on duties reserves the right to cancel or reschedule the lesson, experience due to weather, serviceability or availability of equipment, manpower or unforeseen circumstances. Reschedule for activities / experience only apply if there is bad weather or unforeseen circumstances agreed by both parties. If participants wish to reschedule the activities to another suitable day, they must provide written or email without penalty with at least 48 hours notification. Activities scheduled outside of regular business hours (9am - 6pm) must be rescheduled before the close of business day.

Instructors and/or staff on duties will advise you it is a GO or NO GO (which will lead into reschedule) due to weather or sea water conditions. Once the activity or services commenced, no refund will be entertained. It has to be mutually agreed by both parties prior to the commencement. Instructor and/or staff will not force any student to start the activity/services without your agreement. We reserve the right to change the prices without notice.

Fitness, Health & Experience:

Good health and a positive mental attitude are essential. This activity is valid to anyone who age is 18 to 60 and in good health condition. Our instructors, staff on duties reserve the right to refuse to carry any client who is deemed to endanger the safe running of the activities. The activities may not be suitable for persons who are pregnant, suffer from epilepsy, recent head injuries, recurring fainting, blackouts, high blood pressure, heart conditions or back problems. If in any doubt participants should seek the medical advice of their GP prior to booking.

Indemnity Form:

Each participant is required to sign an indemnity form on the site before the activity commences.

Payment Condition:

Full payment must be made before the activities. In case of cancellation, deposit will be forfeited. Payment to be made in 7 working days prior to departure of activity as the cut off date for any booking.

No Refund will be entertained in case of NO SHOW or UN-USED Service without informing us in advance with minimum 48 hours before the activity.

Postponement notice must be provided by us, instructor or our sport partner due to bad weather or which high risks is unavoidable, all payment will be transferred to a later date or refunded as agreed by both parties.

Postponement notice from participants must be provided by email or in writing 48 hours prior to departure for day activity. Maximum to one time postpone notice allowed from customers / participants. Full refund will be entertained to participant who agreed and bound to our terms and conditions.

Once you had made the payment. Participants will receive a Confirmation email. Only bookings with confirmation email considered as VALID bookings.

Cancellation:

Participants must forward a written notice within the following period:

Weather Delays: All lessons will take place at their scheduled time as long as the weather permits. Our instructors reserve the right to postpone lessons at their discretion due to weather or conditions they deem unsafe. If conditions or weather prevent the lesson from taking place, the lesson will be rescheduled for future convenient time or credit will be issued for future lesson or payment will be refunded as agreed by both parties.

Rescheduling: If there are open times, you may reschedule so up to 72 hours prior to your scheduled lesson. If there are no open/available times, cancellation terms will apply. Lessons may be rescheduled one time only.

No Shows: There is no refund or re-scheduling for no-show lessons.

Circumstances: We are not responsible for expenses incurred due to transportation related delays, illness, or any other circumstances.

• More than 48 hours prior to the class: Full Refund
• Less than 48 hours prior to the class: Charge 50% from total amount.
• No show or UN-USED Service, 100% cancellation fee will be imposed.
• Participants may have an option to change current reserved schedule to other convenience date.

In the event of unforeseen circumstances, making it impossible or not advisable to conduct the lesson, we and our partners reserve the right to change to another schedule or cancel the activities to our absolute discretion. All activities shall be subject to a full cancellation fee if cancelled in less than 24 hours before the lesson. No shows are clients who do not cancel but who miss their activity for any reason. No shows will be subject to a 100% cancellation fee and shall not be entitled to any refund. All refunds for activities shall be made within 7 days from date of cancellation. Refunds will be processed upon original confirmation letter / receipt. Activities already taken are nonrefundable.